Frequently Asked Questions for Helix Range Replacement Parts
Why purchase replacement parts?
At KeepCup, we believe in the right of repair, products that are made to last. Our commitment to quality extends beyond the initial purchase to ensuring that your KeepCup remains reliable, after all the best reusable is the one you use daily. Our replacement parts are built to the same exacting standards as the original components, ensuring long-lasting durability and performance. Each part is designed to fit perfectly to your KeepCup, maintaining the integrity and functionality of the original design.
Can I mix and match colours when replacing parts of my KeepCup Helix?
Yes you can. There are a number of options to change colour, material and lid type and size.
What should I do if my KeepCup part isn’t fitting properly?
If a replacement part isn’t fitting properly, double-check that you’ve selected the correct model and size. If the issue persists, contact our customer service team for assistance.
Are KeepCup Helix replacement parts easy to install?
Yes, our product are modular and replacement parts are designed for easy installation. No special tools are required, and most parts can be swapped out in minutes. You can replace only the parts you need – not the entire cup – supporting our commitment to sustainability and long-term use.
How to Choose the Right KeepCup Helix Replacement Parts
Identify Your Model: Start by identifying the specific KeepCup model you own (Original, Brew, Thermal). Each model may have slightly different components, so it’s important to match the replacement part with your cup.
Consider Size: KeepCup parts come in different sizes to match the capacity of your cup (extra-small, small, medium, large and extra-large). Make sure to select the correct size for a proper fit.
Mix and Match: If you’re looking to refresh your look, consider mixing and matching different colours and materials for a KeepCup refresh.
Still unsure? Contact our Customer service team through Live chat or email for assistance.
Tips for Maintaining Your Helix Range KeepCup
Regular Cleaning: Clean your KeepCup regularly to prevent build-up of coffee or tea residues. Most parts are dishwasher safe, but we recommend hand washing the steel parts to preserve the painted finish.
Inspect for Wear: Periodically check your KeepCup for signs of wear, especially on the gaskets and seals. Replacing worn parts promptly will keep your KeepCup reusablein top condition.
Proper Storage: When not in use, store your KeepCup with the lid off to allow air circulation and prevent odours from developing.