Frequently Asked Questions
What is the KeepCup return policy?
We offer a 30-day return policy for unused KeepCups in their original packaging. If your product has a manufacturing defect, please contact our customer service team for a replacement or refund.
What makes KeepCup’s Giving Collections different from other gift options?
KeepCup’s Giving Collections stand out due to their thoughtful curation, stylish design, and commitment to responsible production. By choosing a KeepCup, you’re giving a gift that is practical, durable, and makes a positive impact. In addition to contributing to our 1% for the Planet committment, 30% of the purchase price goes direct to the not-for-profit supported by the product.
Does KeepCup ship internationally?
Yes, KeepCup ships worldwide. Shipping costs and delivery times vary depending on the destination.
Are KeepCup products safe?
Yes, All KeepCup products are BPA free. We independently test all components annually to ensure the materials used comply with global food safety standards. They are free of BPA, BPS, and phthalates including DEHP, lead and cadmium.
All plastics used to make KeepCup components are all food grade, meet compliance with all EU, FDA, PROP 65 repeat use (to high temperature) plastics migration testing regulations. As a responsible business we randomly independently lab test our products annually to ratify supplier certifications.
Where are KeepCup products manufactured?
KeepCup products are manufactured in facilities that adhere to strict environmental and ethical standards. Our main manufacturing sites are located in Australia and the UK, some components are manufactured in China and Portugal.
All packaging is printed locally on 100% recycled FSC board and assembled in our warehouse offices in London, United Kingdom and Melbourne, Australia.
KeepCup Giving Collections: Thoughtful Gifts that Make a Difference
Welcome to KeepCup’s Giving Collections, our collections are designed to offer meaningful reusable products that inspire positive change. KeepCup is proud to be a member of 1% for the Planet, donating 1% of our global revenue to environmental causes. This initiative allows us to support organisations that work tirelessly to protect and restore the environment, ensuring that every purchase you make contributes to a better world. Whether you're looking for the perfect present for a loved one, a colleague, or simply treating yourself, KeepCup’s Giving Collections are a great choice providing an added donation to the charitable organisations we support. Choosing a KeepCup from our Giving Collection gives added weight to the importance of thoughtful consumption and contributing to a more sustainable future. .
Why Choose KeepCup’s Giving Collections?
When selecting a gift, it is essential to choose something that resonates with the recipient's values and lifestyle. Here’s why KeepCup’s Giving Collections stand out as the perfect choice:
Thoughtful Curation Each collection is carefully curated to offer a range of options that cater to different tastes, from classic designs to limited-edition pieces. Whether the recipient is a coffee lover, a tea enthusiast, or simply someone who values practicality and style, there’s a KeepCup collection to suit.
Stylish Designs KeepCup is known for its sleek, modern designs that appeal to a wide audience. Our Giving Collections include a variety of styles, from Travel Mug to bestselling Iced Coffee Cup Collection, allowing you to choose a gift that reflects the recipient's personal style.
Practicality and Durability KeepCups are designed for everyday use, making them a practical gift that recipients will use and appreciate daily. Made from high-quality materials, KeepCups are made to last, ensuring your gift remains in use.
Positive Impact By gifting a KeepCup, you're encouraging a shift towards reusable products, helping to reduce reliance on disposable items. This simple act of giving can inspire others to make more sustainanable choices in their daily lives.
Ethical Production KeepCup products are manufactured in facilities that uphold the highest standards of worker welfare and environmental responsibility. This means you can gift with confidence, knowing your choice supports ethical practices.
Supporting Environmental Causes Through our partnership with 1% for the Planet, every KeepCup purchase supports environmental organisations working to preserve and protect our planet. By choosing KeepCup, you're making a tangible contribution to the fight against climate change and environmental degradation.
Co-Branded Giving Collections: Support Causes You Care About
KeepCup proudly collaborates with organisations that share our commitment to environmental stewardship. Our co-branded Giving Collections with WIRES, Sea Shepherd, and the Bob Brown Foundation allow you to support causes that are making a real difference in the world.
WIRES Collection WIRES (Wildlife Information, Rescue and Education Service) is Australia's largest wildlife rescue organisation. The KeepCup WIRES collection features beautifully designed cups that celebrate Australian wildlife. Proceeds from this collection help support WIRES’ efforts to rescue and care for native animals affected by bushfires, habitat destruction, and other threats.
Sea Shepherd Collection Sea Shepherd is a global marine conservation organisation that works to defend, conserve, and protect the world’s oceans. The KeepCup Sea Shepherd collection is inspired by the ocean and the brave individuals who work to protect it. Each purchase from this collection supports Sea Shepherd’s mission to safeguard marine ecosystems and species from illegal exploitation and environmental destruction.
Bob Brown Foundation Collection The Bob Brown Foundation is dedicated to protecting Australia’s natural environment, with a focus on preserving Tasmania’s ancient forests. The KeepCup Bob Brown Foundation collection features designs that pay homage to Tasmania’s unique wilderness. Proceeds from this collection help fund the Foundation’s work to protect these irreplaceable ecosystems.